Refund policy
1. RIGHT OF RETURN
1.1 The buyer has a period of 14 days to withdraw from the purchase contract. The period begins on the day the buyer received the goods. The withdrawal can be communicated via the contact form or via the e-mail address info@gardena.net
1.2 If the right of withdrawal is exercised, the buyer will be reimbursed for the costs incurred within 14 days of notification. The refund will be made by the same means of payment used in the original transaction. The buyer must return the goods to the sender's original address without delay and in any case no later than 14 days after revocation.
1.3 In particular, you do not have this right of withdrawal if we have customized the goods for you.
1.4 14-day money-back guarantee
For purchases from the gardena.net product range, in addition to your statutory right of withdrawal, we grant you a voluntary 14-day money-back guarantee. The 14-day money-back guarantee begins upon receipt of the goods. This additional right allows you to withdraw from the contract even after the 14-day withdrawal period has expired.
If you wish to avail yourself of this guarantee, exercise this right by notifying Gardena.Net S.n.c. in writing within 14 days of receipt of the goods that you wish to avail yourself of the 14-day money-back guarantee. After receiving the goods, we will refund the purchase price within 14 days. For this refund, we will use the same means of payment you used in the original transaction, unless expressly agreed otherwise with you. You are responsible for the cost of the return. Non-free deliveries will not be accepted by Gardena.net
If you assert this guarantee, any free gift given must be returned with the goods. If this is not done, the customer must pay the value of the free gift. We have the right to deduct the value of the free gift from the purchase price and refund the customer only the remaining amount. Excluded are items expressly designated as gifts, which can also be kept in case of a claim under the 14-day money-back guarantee.
The 14-day money-back guarantee granted by contract does not affect your legal rights and claims. In particular, your legal right to cancel and your legal warranty rights remain unlimited.
1.1 The buyer has a period of 14 days to withdraw from the purchase contract. The period begins on the day the buyer received the goods. The withdrawal can be communicated via the contact form or via the e-mail address info@gardena.net
1.2 If the right of withdrawal is exercised, the buyer will be reimbursed for the costs incurred within 14 days of notification. The refund will be made by the same means of payment used in the original transaction. The buyer must return the goods to the sender's original address without delay and in any case no later than 14 days after revocation.
1.3 In particular, you do not have this right of withdrawal if we have customized the goods for you.
1.4 14-day money-back guarantee
For purchases from the gardena.net product range, in addition to your statutory right of withdrawal, we grant you a voluntary 14-day money-back guarantee. The 14-day money-back guarantee begins upon receipt of the goods. This additional right allows you to withdraw from the contract even after the 14-day withdrawal period has expired.
If you wish to avail yourself of this guarantee, exercise this right by notifying Gardena.Net S.n.c. in writing within 14 days of receipt of the goods that you wish to avail yourself of the 14-day money-back guarantee. After receiving the goods, we will refund the purchase price within 14 days. For this refund, we will use the same means of payment you used in the original transaction, unless expressly agreed otherwise with you. You are responsible for the cost of the return. Non-free deliveries will not be accepted by Gardena.net
If you assert this guarantee, any free gift given must be returned with the goods. If this is not done, the customer must pay the value of the free gift. We have the right to deduct the value of the free gift from the purchase price and refund the customer only the remaining amount. Excluded are items expressly designated as gifts, which can also be kept in case of a claim under the 14-day money-back guarantee.
The 14-day money-back guarantee granted by contract does not affect your legal rights and claims. In particular, your legal right to cancel and your legal warranty rights remain unlimited.